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Customer Interaction
Solutions and Customer relationship management are products
that define the entire business process. Successful solutions
require a balance of technology, process and people focused
initiatives.
eCIMsolutions
offer solutions for businesses of any size, which include
comprehensive software and hardware along with implementation
and customization services. The eCIMsolutions expertise along
with eCIMsolutions' complete voice, data service and network
integration project planning and management is the answer
to all of your contact center needs.
eCIMsolutions
provides process solutions cross various verticals, from Utilities
to Consumer Goods and from Automobile industry to Media.
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eCIMsolutions
enables corporates to develop and deepen customer relationships
by achieving a single, complete and accurate view of their
customers.
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eCIMsolutions enables companies to maximise their
most valuable asset - the customer data. By transforming data
into actionable knowledge, eCIMsolutions helps businesses capitalise
on opportunities for making better corporate decisions. eCIMsolutions
solutions and services can:
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Recognise
your customers. |
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Achieve a
comprehensive, single view of the customer across the
organisation. |
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Streamline
customer communication at every point of contact: email,
telephone, fax and more. |
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Make smarter,
strategic decisions faster. |
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Manage and
Increase marketing productivity. |
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Align Customers
with corporate strategy Deepen customer relationships.
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CIM
Integra is easy to use, understand and afford. CIM Integra operates
on a Windows NT platform, has an open and flexible architecture,
along with extensive reporting capabilities for call center
management.
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CIM
Integra supports from one to forty agents with sophisticated,
feature rich customer contact management on an affordable Windows
NTŪ platform.
A sophisticated contact
management technology that incorporates mixed media - phone,
e-mail, web, fax, and the Internet. Ability to handle transactions
and databases is also critical.
CIM Integra was designed
for flexibility. It can be implemented as: an independent customer
contact management system serving specialized applications of
multiple workgroups within an organization; or an solution for
dispersed applications on-site or off-site.
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extensive reporting - enabling you to efficiently manage your
contacts and business by accurately managing trends & patterns
of call center operations.
With CIM Integra, you can
set up and operate a customer contact center without investing
in highly specialized infrastructure, staff and training. And,
because the software platform is based on open standards, it
can integrate seamlessly now, and in the future.
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