ECIMsolutions is a part
of VisionGroup of
Contact Center Services.
eCIMsolutions has
developed extensive expertise in call center development
and management. We leverage the best practices we've developed
for call centers by offering consulting services to clients
who operate their own call centers. We consult on both
new call centers and the improvement of existing centers.
eCIMsolutions call center
consulting services include:
Site
selection
Facility
launch
Staffing
Program
planning and implementation
Technical
specifications
Continuous
training and development
Superior
Quality Assurance
eCIMsolutions also assists
in planning and implementation, including coordination
of organizational initiatives; human resources and training
plan design, process re-engineering, technology specification,
vendor selection and oversight, and facility design.
eCIMsolutions Consultative
Services can help you make the most of the time you spend
interacting with customers.
If you are developing a
call center currently or you are in the initial research
phase, contact us to learn how eCIMsolutions will
help you pilot the world of call centers and complete
customer satisfaction!
While building your own
call center, companies’ faces many technical issues that
software and hardware vendors often fail to share with
you. From selecting the right equipment to choosing the
optimal software, we will guide your company through the
process of establishing an world class call center solution.
By providing the technical
expertise that is only gained by experience. We would
help you finalize the right hardware and software costs
involved in creating your own call center. We would guide
you through the sea of hardware and software associated
with call center setup.
Our consultative services
include:
Contact
center infrastructure development
eCIMsolutions
consultants design and deploy flexible and manageable
contact center infrastructure to meet your company’s unique
requirements.
Development
and documentation of policies and procedures
eCIMsolutions experienced
professionals help develop a range of materials from your
company’s customer service protocols, procedures, to training
on internal operational procedures.
Technology
design and maintenance
We help design contact center
technology that integrates with your company’s tools.
At eCIMsolutions,
we have developed training, promotions and incentive programs
for customer service-related employees. We have experience
in designing training materials utilizing new solutions
including Web-based training and other interfaces.
eCIMsolutions will
become an integral part in selecting the right type of
employee to hire, ways to improve the service levels,
and careers till the call center management positions.
eCIMsolutions provides solutions
from database creating to e-mail management, managing
advertising campaigns, and designing the optimal tracking
services to maximize your ad monies.
By integrating call center technology with
Customer Interaction Management applications.
Our web design practices to develop a clear
strategy for your website to guide on hosting the site,
we provide solution for all of your website strategy.
A comprehensive plan to
achieve the goals your organization seeks to accomplish.
We ensure that your website has the look and feel of your
corporate culture and provides the sales information to
your target audience.
