Our Approach



Methodology

   The executive management team at Vision has created a detailed methodology that ensures quality is built into the creation, implementation, delivery, and maintenance of a Customer Care solution. This Customer Care solution can include a CRM software utilization package.


Collaboration Phase

   This phase involves creating the specifications that will define your company's Customer Care solution.

Implementation Phase

   Once the Implementation Phase is reached, service creation and delivery begins.


Quality Assurance Phase

   Once Vision Customer Care system is implemented, quality assurance techniques are employed to measure and monitor the solution.


Client Support Phase

   Once Vision Customer Care system is implemented, quality assurance techniques are employed to measure and monitor the solution.